A number of Xbox Live users were unable to sign into their accounts on Saturday (April 13), while others experienced problems joining online games earlier that week.
In a statement to GeekWire, Microsoft said that the outage was caused by networking misconfiguration during a period of maintenance, before denying claims that hackers were involved.
"The Xbox LIVE service outage on 13 April resulted from networking misconfiguration during routine maintenance and was in no way related to false claims of hacking the service," reads the statement.
Microsoft made the statement in response to speculation that hacker group Anonymous was behind the attacks.
The company has endured a difficult few weeks. An executive was reportedly forced to resign after making controversial comments about always-online video game consoles, while share prices have tumbled due to declining PC sales.
The company recently launched its Xbox Live 'Play to Earn' reward scheme, which gives users the chance to earn Avatar items and up to 800 Microsoft Points throughout April.
Playing any combination of Arcade games for 20 hours during April will bag members a free Avatar item, while purchasing four Arcade games at 400 Microsoft Points unlocks a one-month XBLA Gold subscription.
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